Tomoko Matsuoka

Managing Editor & Writer

Tomoko Matsuoka is a managing editor and writer for MailMate, Shoeboxed, and a number of online resource libraries. She writes guides on life in Japan and covers Japanese business news, digitalization, and productivity tools and software.

Customer Service in Japan March 19th, 2026

Japanese Customer Service: Can You Compete?

3 key strategies—backed by data—that will help you maximize customer satisfaction and minimize the risk of offense in Japan.

Tomoko Matsuoka Managing Editor & Writer

Life in Japan March 19th, 2026

How to Pay Bills in Japan

Learn the various methods of paying utility bills in Japan and how to set up bill payments online.

Tomoko Matsuoka Managing Editor & Writer

Business in Japan, Life in Japan, Customer Service in Japan March 6th, 2026

Top Japanese Keigo Mistakes to Avoid

Are you making these keigo mistakes? You don’t need to know the ins and outs of keigo grammar construction to improve how you sound, starting from today.

Tomoko Matsuoka Managing Editor & Writer

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