In Japan, a recent survey shows customers have a distinct preference for speaking to a real person. Here's what that means for your Japan-based company or service.

Law amendments, doubled payouts, tax deductions, and lower phone bills—Japan’s financial planners and advisors are counseling clients on these 5 money matters, occurring in 2021. 

Ever wonder what the virtual assistant experience is like? How does it feel to have all your to-dos being taken care of? Does it really make a difference to overall feelings of well-being? To better explain the experience, a member of our team hired an independent virtual assistant for research purposes and to help describe what it was like to outsource her to-do list. Here’s what happened...